Frequently Asked Questions

Got questions? Good. Here are the ones we hear most — answered honestly, with zero corporate fluff.

About the Products

Is that real glass?

Nope. It's resin — a liquid polymer that cures into a hard, glossy finish. It looks like glass, feels like glass, and is way more durable than glass. You're welcome.

Can I set a hot drink on a resin coaster?

Your morning coffee? No problem. A mug straight off a boiling stove or a scorching cast iron pan? Let's not. Resin handles everyday warm drinks just fine, but prolonged high heat can cause warping or cloudiness over time. Treat it like you would a nice piece of wood — with a little common sense and it'll last forever.

What are those tiny bubbles?

Bob Ross said there are no mistakes, only happy little accidents. We say there are no defects, only happy little bubbles. We torch each piece to minimize them, but resin is a living material while it cures — sometimes a micro-bubble or two makes it through anyway. That's not a flaw. That's proof a human poured this, not a machine.

How long does resin take to cure?

Okay, real talk — up to 10 days, typically. And before you side-eye me, let me explain.

Cure time depends on size, detail, number of layers, and — full transparency — the fact that I have a personal life that includes actual children who require actual attention. Life is a pour, and sometimes it takes a few extra layers. 🍍

Custom tables are a whole different story. Those are deep pours — multiple layers built up over time to create that thick, glassy finish you're obsessing over. You can't rush a deep pour. The resin won't let you, and honestly, neither will I.

Your place in the queue also plays a role. I work with each customer separately and give your order my full focus — which means before I even pick up a mixing cup, I'll reach out to you directly to go over the details and confirm everything is perfect.

Patience is a virtue. It's also, in this case, the secret ingredient. 🙏
Your piece will be worth the wait — I promise.

Is it food safe?

Once fully cured, our resin is non-toxic — but we don't recommend using resin pieces as direct food contact surfaces (plates, cutting boards, etc.). Coasters, trays, and decorative pieces? Absolutely fine.

Why does it cost more than the big box store version?

Because it's not the big box store version. Every piece is poured by hand, one at a time, in Atlanta, GA. You're paying for craft, intention, and something that actually won't look like everyone else's.

And honestly? If you've ever priced handmade resin art from other makers, you already know — we're kind of lowballing ourselves over here. Comparable custom resin work regularly runs 2–3x what you see in this shop. So yes, you're getting handcrafted art at a price that should probably be illegal. We're poured out with generosity like that. 😊

Can I use resin pieces outdoors?

Short-term, yes. Long-term UV exposure will yellow most resins over time. We recommend keeping pieces out of direct sunlight for extended periods to preserve color and clarity.

Custom & Made-to-Order

The Iron Rule — what's that?

All custom orders require a 50% non-refundable deposit before work begins. No exceptions. This covers materials and time — once we start pouring for you, that pour is yours. The remaining balance is due before shipping.

Can I request specific colors or pigments?

Yes — and that's genuinely one of my favorite parts of this whole thing. 🎨

The current palette includes 64 mica powders, 24 alcohol inks, and 12 UV-reactive colors — so the odds are very good your vision is already covered. But if you're chasing something specific that isn't in the lineup, just drop a note before placing your order and tell me what you need. I'm always expanding the collection, and if I can add it, I will. You dream it, I'll pour it.

What about preserved specimens in resin?

We work with preserved specimens (flowers, botanicals, etc.) on a case-by-case basis. Proper preservation is critical — improperly dried materials can cause resin to yellow or not cure correctly. If you're supplying your own specimens, they must be fully dried and preserved before we can use them.

Shipping & Orders

How long does shipping take?

In-stock items ship within 3–5 business days. Made-to-order and custom pieces ship once fully cured and inspected — lead times vary by piece complexity. You'll get a heads-up when yours is on the way.

Do you ship internationally?

We're working on it. Right now we primarily ship domestic (US). Reach out if you're international — we'll see what we can do.

Something else on your mind?

Hit us up via the Contact page. We actually read and respond to every message.

— Feffy, the PPH CEO AND CREW