Help Center

Clear answers about custom work, orders, and care.

If you don’t see what you need, use the contact form. We’ll respond if it’s a good fit.

Getting Started

What do you offer?
Custom resin work only. No inventory. No ready‑made pieces.

How do I start a project?
Submit a custom request. Requests are reviewed individually. We’ll follow up if aligned.

Do you accept every request?
No. Acceptance depends on scope, fit, and availability.

Can you recreate an existing piece?
No. Every piece is original. References guide direction, not duplication.

What can be customized?
Size, color direction, finish, and overall feel. Final details are approved before production.

Is a deposit required?
Yes. Approved projects require a deposit to secure scheduling.

Do you offer rush orders?
No. Timelines are based on scope and workload.

How is pricing set?
By scale and complexity. Budget ranges are confirmed early to ensure alignment.

When is payment due?
A deposit is required before work begins. The balance follows the confirmed terms.

Do you ship?
Yes. Shipping is discussed after approval, once size and finish are finalized.

How is work packaged?
Carefully and securely, based on size and destination.

How durable is the work?
Built for strength, depth, and longevity with proper use.

How should I care for it?
Care guidance is provided at completion. Avoid excessive heat and harsh chemicals.

Are custom pieces refundable?
No. Custom work is non‑refundable once production begins.

Can I make changes after approval?
Possible before production only. Not guaranteed once work starts.

Still need help?
Use the contact form. We respond to inquiries that align with our work and availability.